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PGTI SOLUTION MSP

Optimize, manage and innovate with our managed IT services.

Managing IT infrastructure should not distract you from your core business. That is why PGTI SOLUTION Managed Services (MSP) exist.

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Overview

With a proactive, specialist approach, PGTI SOLUTION takes on the complexity of your IT — from daily support to strategic management and technology innovation — ensuring infrastructure that is always optimized, secure and aligned with business objectives. Let us take care of your IT so you can focus on innovation and growth.

How we can help

Specialists, processes and technology in one comprehensive solution.

01

Service Desk: Responsive, User-Centered Technical Support.

Your employees deserve fast, efficient technical support. Our Service Desk is the single point of contact (SPOC) for every IT request, offering Level 1 and 2 support by phone, chat, email or self-service portal — following ITIL best practices to resolve incidents and questions quickly.

Benefits

  • Fast, omnichannel support.
  • Significantly reduced user downtime.
  • Increased team satisfaction and productivity.
  • Proactive resolution of common problems.
  • Your internal IT team freed up for strategic projects.
02

NOC 24x7: Continuous Monitoring for Maximum IT Availability.

Our Network Operations Center (NOC) monitors your IT infrastructure 24x7 — networks, servers, systems and applications — identifying and correcting failures before they affect operations, with early anomaly detection and guaranteed high availability.

Benefits

  • Prevention of unexpected failures and interruptions.
  • Early detection and proactive problem resolution.
  • High availability of systems and data.
  • Optimized infrastructure performance.
  • Detailed reports on IT health and performance.
03

Field Service: On-Site Technical Support Where and When You Need It.

For problems requiring physical intervention, our Field Service brings qualified technicians to you: hardware maintenance, network troubleshooting, complex installations or any incident that needs an on-site presence.

Benefits

  • On-site resolution of hardware and physical infrastructure issues.
  • Preventive and corrective equipment maintenance.
  • Responsive service for requests requiring an on-site presence.
  • Operational continuity in the event of physical failures.
  • Installation and configuration of new equipment and environments.
04

Strategic IT Management: Your Vision for the Future, Our Technology Expertise.

Beyond operational support, PGTI SOLUTION acts as your strategic IT department. Through Strategic IT Management — including CIO as a Service — we align technology with business objectives: technology planning and roadmaps, project governance, budgeting and vendor selection, turning IT into a competitive advantage.

Benefits

  • Strategic alignment of IT with business objectives.
  • Optimized technology investments.
  • Informed, data-driven decisions.
  • Increased operational efficiency and competitiveness.
  • Clear long-term planning and technology roadmaps.
05

Patch Management: Keeping Your Infrastructure Secure and Up to Date.

Keeping systems and applications up to date is essential for security and performance. Our Patch Management automates the identification, testing and deployment of updates across your IT infrastructure, minimizing vulnerabilities and keeping your systems running at peak efficiency.

Benefits

  • Minimized security vulnerabilities.
  • System performance and compatibility.
  • Fewer failures and bugs caused by outdated software.
  • An automated, standardized update process.
  • Compliance with security policies and audits.
06

Cloud Management: Optimization and Security for Your Cloud Infrastructure.

Unlock the full potential of the cloud with PGTI SOLUTION Cloud Management: comprehensive management of AWS, Azure and Google Cloud environments, with monitoring, cost optimization (FinOps), security, performance and automation — keeping your infrastructure efficient, scalable and aligned with your business.

Benefits

  • Cloud cost and resource optimization (FinOps).
  • Cloud environment security and compliance.
  • Improved performance and scalability.
  • Proactive management and continuous monitoring.
  • Support for migration and adoption of new cloud technologies.
Next step

Shall we design the ideal solution for your company?

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